T&C's

The information on Livingspring Wellbeing is intended for general use only and is not intended to diagnose, treat, or replace medical advice. Without contacting a doctor, do not discontinue conventional treatment or medicine.

Terms of Engagement
At the commencement of their Initial Consultation, Peace Odu, as a Registered Nutritional Therapist, and her new client will sign a Terms of Engagement document issued by BANT.
Consent
Peace Odu will also send a Consent Form to her clients to complete at the start of their Initial Consultation, allowing them to determine how Livingspring Wellbeing uses their data.

Reminders for appointments
A text message or an email will be issued 48 hours before your appointment as a reminder.
Cancellation Policy
I understand that plans can change at any time, and I would appreciate it if you could give me as much notice as possible if you need to cancel or reschedule an appointment for whatever reason. If you cancel your appointment with less than 24 hours’ notice, you will incur a 50% cost of the consultation price.
Clients under the age of 16
Livingspring Wellbeing Clinic is open to children of all ages. A parent or legal guardian must accompany any child under 16 years and is required to complete a written consent during the Initial Consultation.

Privacy
Livingspring Wellbeing holds some information about you. This document outlines how we use your data, the people we may share it with, and keep it secure. This notification does not go into great detail, and we will gladly supply any further information or explanation required. You should any requests for this to peace@livingspringwellbeing.com. We keep our Privacy Notice under regular review.

What We Do:
Livingspring Wellbeing offers nutritional therapy to individuals who want to enhance their health by changing their food and lifestyle. We concentrate on preventative healthcare, physical and mental health optimisation, and chronic health issues. We strive to uncover the underlying reasons for your health difficulties through nutritional therapy consultations, dietary and lifestyle analysis, and biochemical testing, which we will endeavour to treat through customised food therapy, nutraceutical prescription (supplements), and lifestyle guidance.
How We Obtain Your Personal Data:
Information provided by you

You provide us with personal data in the following ways:
• By completing a nutritional therapy questionnaire

• By signing the terms of engagement form

• During a nutritional therapy consultation

• Through email, over the telephone or by post.

• By taking credit card and online payment

The details could include:
• Basic information such as name, address, and phone number,
• Information on our interactions with you, such as referrals and appointment requests
• Medical history, nutritional, lifestyle, supplement, and medicine details, biochemical test results, clinic notes, and health improvement plans
• Your doctor’s details
• Bank details

We utilise this data to provide you with personalised healthcare, which means that our legitimate interest justifies the retention of your personal information.

After completing your healthcare, we keep your personal information for the period specified by our professional association BANT and registrant authority, CNHC. Storing your data allows us to deal with any issues you may have. The legal foundation for keeping your personal information in this circumstance is contract administration.
Other sources of information
Biochemical testing companies may provide us with sensitive medical data in the form of test results, and we utilise this data to provide you with personalised healthcare. Therefore, our legitimate interest justifies the retention of your personal information.
Other healthcare providers may provide sensitive information to us, and you must give us your express approval before we may share this information with you. We will not be able to coordinate your treatment with that provided by other providers if we do not acquire this consent from you, which means our healthcare may be less effective.
What we do with your personal information
To provide direct healthcare, we function as a data controller. In processing your data from third parties such as testing firms and other healthcare providers, we also operate as a controller and processor. In processing credit card and internet payments, we act as both a data controller and processor.
We agree to protect your data, including any health or contact information, under our professional confidentiality obligations and the General Data Protection Regulation (GDPR) rules on data protection at all times.
We will also take appropriate security precautions to protect the storage of your personal information.
We may use your personal information when there is a compelling public purpose in doing so, such as to protect an individual or to prevent a severe crime. Also, if a legal obligation exists, such as a formal court order. We may use your information for marketing purposes, such as newsletters, but only if you give us your express permission.

Do you share my data with any other organisations?
We will keep your personal information private. Except for the following categories of third parties, we will only share your information with other third parties with your express consent:
• To process a complaint submitted by you, our registrant body, CHNC and our professional association, BANT.
• Any contractors/advisors that provide services to us or act as our agents on the condition that the information is kept confidential.
• For any legal or criminal prevention agencies, and to satisfy any regulatory request (e.g., CHNC), we must do so or if the law enables us to do so.
To provide you with direct healthcare, we may share your information with supplement companies and biochemical testing firms. We will not include your sensitive information.
We will
get your express permission before sharing your information with your doctor or other healthcare practitioners. However, suppose we believe your life is in danger. In that case, we may use the legal basis of vital interests to pass your information to an appropriate authority (such as the police, social services in the case of a child or vulnerable adult, or a GP in self-harm).
We may discuss your case history with our peers in an anonymous form for professional growth. Either through clinical supervision meetings, conferences, online forums, or publishing in medical journals, trade magazines, or professional websites. Before we treat your data in this way, we will ask for your explicit consent.
What rights do you have?
With limited exceptions, everyone has the right to examine, update, delete, or obtain a copy of data that can identify them. You do not need to explain why you want to see your data.
If you want to view your data, send a written subject access request to peace@livingspringwellbeing.com. We may suppress certain information under unusual circumstances. From the time we receive your request and all essential information, we will react within 20 business days. Our response will include information about the personal data we have on you, such as:
• The sources from which we gathered the data.
• The purposes for processing the data
• Individuals or entities with whom we are sharing data

Subject to certain exceptions, you have the right to:
• Have your information erased
• Have your data amended or updated if it is no longer accurate.
• Request that we stop processing your data if we are not obligated to do so by law or if we are following the BANT and CNHC recommendations.
• Receive a copy of your data that you have supplied to us in a structured, frequently used, and machine-readable format and the right to transmit that data to another controller without interference from us.
• Object to the processing of your data at any time.
We do not engage in any automatic processing that could result in an automated decision based on your personal information.
Please email peace@livingspringwellbeing.com if you wish to exercise the rights mentioned above.
What safeguards are in place to protect the security of my personally identifiable data?
In compliance with GDPR, we only utilise the information that could identify you. Meaning that we can only treat personal data if we have a legitimate reason to do so and that any processing must be fair and legal.
We also have to obey the standard law duty of confidence in the health sector. Any identifying information you gave in trust should be treated as confidential and shared exclusively to deliver direct healthcare. We’ll keep your data safe, let you know how we will use it, and let you select whether or not you want your information shared.
We also keep information in secure locations, limit access to information to authorised individuals only, and encrypt personal and confidential information stored on technology like laptops (which masks data so that unauthorised users cannot see or make sense of it). We ensure that any external data processors we work with are legally and contractually obligated to operate and prove that security measures are in place when processing data that could or does identify a person.
Livingspring Wellbeing is registered with the Information Commissioner’s Office (ICO) as a data controller and collects data for various purposes. A copy of the registration is available through the ICO website (search by business name).

How long do we hold your data?
All records held by Livingspring Wellbeing will be kept for the duration specified by guidance from our professional association BANT.
Technical aspects of the website
Forms
We use electronic forms on our website, and we use a ‘forms module’ that comes with many built-in privacy protections. Wherever possible, we try to use secure forms.
Cookies
We, like other websites, use cookies to make Google Analytics work. To keep track of anonymous usage statistics and not gather any private or personally identifying information that may identify you. Cookies allow us to analyse website usage data and enhance our website to meet our users’ needs better.
Most web browsers provide some level of cookie control through the browser settings. Visit www.allaboutcookies.org to learn more about cookies, including discovering the cookies set and how to manage and delete them. Visit https://tools.google.com/dlpage/gaoptout to opt-out of being monitored by Google Analytics across all of your websites. You can disable cookies in your browser if you don’t want your information shared. We only gather specific personal information about you when you voluntarily supply it when using the website, such as filling out a contact form.

Complaints
If you have a complaint about how we use your data, don’t hesitate to contact Peace at peace@livingspringwellbeing.com, and we will do everything we can to assist you.
If your complaint remains unresolved to your satisfaction, you can call the Information Commissioner’s Office (ICO) at 01625 545745 or 0303 1231113 to file a formal complaint.

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